RETURNS & EXCHANGES

We accept exchange OR returns for items* that are unworn, unwashed, unaltered, and with its tags intact. Please note that we will only be able to address return and exchange items made directly from Dnier.com.

*Excludes: orders made with the use of promotional codes, sales items, and accessories. 

Before you file for any exchange or returns, please note the following:

  • Fill in the exchange/returns form, you may download a copy of it here
  • Pack the item together with the completed exchange/returns form in its original packing material
  • Send the whole package using a delivery method that allows tracking to our address at 38 Defu Lane 10, #02-33 Singapore 539215.
  • Returned packages are to reach us within 10 working days from dispatch date for local orders, or up to 20 working days for international orders.
  • If the replacement piece is no longer in-stock, a refund will be issued in the form of an online gift voucher equivalent to the purchase price of each returned item(s), valid for a year.

You are responsible for all postage costs for any exchanged or returned items. Do kindly note that all return packages are dealt with via mailing only. If an item returned does not meet the requirements for returns set out above, we reserve all right to reject the return and any request for a refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product. Please note that refunds will be provided only in the form of an online gift voucher. Delivery fees, if any, will not be refunded. Cash refunds are not provided for returns.

  

FOR DEFECTIVE ITEM(S)

As every item is hand manufactured, there is a risk of human error. Please note that minor variations in measurement (within 1”) are not considered as defects.

If you have received a defective item, we apologize for this oversight on and would promptly rectify this error.

Kindly email to hello@dnier.com with the following details:

  1. Order number
  2. Photograph of the defect

Once verified, we will request that you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the item is no longer in-stock, a refund in the form of an online gift voucher will be issued instead.

Please note that we will only be able to address defective items made directly from Dnier.com.

 

FOR INCORRECT ITEM(S)

If you have received an incorrect item, we apologize for this oversight on and would promptly rectify this error.

Kindly email to hello@dnier.com with the following details:

  1. Order number
  2. Photograph of the incorrect item

Once verified, we will request that you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the item is no longer in-stock, a refund in the form of an online gift voucher will be issued instead.

Please note that we will only be able to address incorrect items made directly from Dnier.com.